Ship-Mate receives, inspects, and dispositions every return from our Chicago warehouse, so sellable stock gets back to work fast.
We’re a third-party logistics and fulfillment provider built around high-volume, time-sensitive product flows for a focused range of industries.
Returns handling is run out of the same Chicago facility as your outbound orders, so a returning customer’s package and your next shipment are managed by the same team, on the same inventory system not handed off to a separate returns vendor with its own timelines.
Reverse logistics is about recovering value, not just processing paperwork. We handle inspection, restocking, repairs, refurbishment, recycling, and disposal, so returned goods don’t become a straight write-off.
Sellable items are graded, relabeled if needed, and returned to available inventory for the next outbound order.
Items with fixable defects are repaired or refurbished per your specs, then routed back into sellable or clearance stock.
Non-resellable materials are separated and routed to responsible recycling rather than the landfill by default.
Damaged, expired, or unsafe returns are disposed of on your written instructions, with a record kept for your files.
Every unit that comes through our returns handling moves through the same five checkpoints, whether it’s a single parcel or a pallet of freight returns.
Products are received at our Chicago-area warehouse and logged into the returns workflow for processing.
Our team reviews product condition and verifies return information according to your instructions and quality requirements.
Products are categorized for restocking, refurbishment, recycling, return-to-vendor programs, or disposal based on your guidelines.
Inventory records are updated and return activity is documented so your team always has visibility into returned stock.
Returns can quickly become a burden when products sit waiting to be processed. At Ship-Mate, customer returns are handled by the same team and within the same Chicago-area operation that manages your inventory and outbound fulfillment, helping products move through the returns process faster and more efficiently.
From inspection and restocking to refurbishment and disposal, we help businesses recover value from returned inventory while maintaining accurate inventory records and visibility throughout the process.
Yes. Once an item passes inspection against your criteria, it’s added back to available inventory and becomes eligible for the next outbound pick.
Yes. Depending on the product and your requirements, we can support basic refurbishment, relabeling, repackaging, and other rework activities to help recover inventory value.
Contact our team with details about your products, return volume, and processing requirements. We’ll develop a returns management solution that fits your business and operational needs.
Yes. Inventory records are updated throughout the returns process, giving you visibility into returned products and their disposition status.
Takes about 60 seconds. We’ll reply within one business day (usually much sooner).
“No obligation. We never share your information. Prefer to talk? Call us or Schedule a time.”
